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HomeServices 2023Service Agreements

Service Agreements

Services that matter

Peace of mind: Better control over maintenance costs, more uptime, and access to predictive maintenance and technical support are crucial in this fast-changing business landscape. A customized multi-year service agreement (MYA) from Jenbacher Services can help reduce your business uncertainty. With a global network of 1,200+ experienced technicians from Jenbacher Services and our authorized distributors, INNIO Group – your Jenbacher system’s original equipment manufacturer (OEM) – partners with you to provide the maintenance services you need, when you need them.

Why the OEM?

Smart operations, with ease

We proactively team up with you to plan ahead for your next service event. With an MYA, you get a tailored service agreement that complements your capabilities with our strengths in maintenance, overhauls, and technical support. These packages help you keep your plant running smoothly at top performance levels and, depending on the package you choose, can even enhance your investment over time. Our continuous monitoring and Technical Support, offered through our digital myPlant Performance platform, gives you even more advantages throughout your equipment’s life cycle.

The OEM service agreement advantages

More predictable operating costs

Increased uptime with a maintenance schedule aligned to your business planning

Quick and efficient support by our certified field technicians and worldwide parts distribution network

Quality you can count on with harmonized components and original tools

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Our portfolio

The support you want

Tailored to your needs, our MYAs are built on two basic service agreement packages:

  • Contractual service agreement (CSA)

    This package is best if you want to focus purely on your core business and require high availability with comprehensive service coverage and technical support.

  • Material stream agreement (MSA)

    This package is best if you have in-house Jenbacher-certified service technicians and want attractively priced – and timely – available parts packages.

MYA product comparison

  • MSA

    — Planned parts

  • CSA Planned and unplanned

    — 24/7/365 contact center
    — Remote services
    — Guaranteed reaction times
    — Unplanned repairs and parts
    — Planned maintenance and minor overhaul
    — Upgrade parts
    — On-site support

  • CSA Planned

    — 24/7/365 contact center
    — Remote services
    — Guaranteed reaction times
    — On-site support
    — Planned maintenance and minor overhaul
    — Upgrade parts

The economic value you gain

Investing in a Jenbacher service agreement pays off

Our Jenbacher service agreements provide you with numerous advantages that help you better focus on your core business. Most importantly, service agreements can reduce your business uncertainty based on:

Improved performance

and maintenance spend

Better financial

and operations planning

Freed resources

so you can focus on your core business

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Case studies

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  • J920 Rom

    Long-term service agreement provides mutual benefit for flexible power operation

    “ACEA has formalized its partnership with INNIO Group with the goal of achieving maximum availability and efficiency throughout the entire lifetime of the plant. This partnership goes beyond a typical supplier-customer relationship as both parties can rely on each other for mutual benefit.”

    Luca Caracciolo, Operations and Maintenance manager of Acea Produzione SpA, Italian Utility, Rome, Italy

  • Service Case Study Aspach - Foto

    Reliable partnership forms the basis for a renewed full life-cycle service agreement

    “Bioenergie Aspach has been using INNIO Group’s Jenbacher solutions since 2005. Over the years, the Jenbacher experts have become trusted and reliable partners for us. That is also why we have just recently signed a new contractual service agreement for the next 60,000 operating hours on our Jenbacher J312F engine.”

    Johann Angleitner-Kettl, Managing director of Bioenergie Aspach Verein & Co KG, Austria

    Reliable partnership forms the basis for a renewed full life-cycle service agreement ,Learn more

Resources & Downloads

Consult an expert

Send us a message and we’ll contact you to start the conversation.

Whether you are looking to address your basic service needs - from maintenance requests to day-to-day spare part and consumable requirements - to technical training for your workforce, digital solutions, or even system development plans, our Jenbacher Services experts can advise you on the solution that will be right for you.

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